Refund policy

Returns & Exchanges

In you are not entirely satisfied with your purchase, you can exchange your items for alternative products or receive a refund minus the postage & packaging fee.

Refunds/Exchanges can only be given if the goods are returned within 14 days from receipt of your order and if the good are unopened and in perfect condition for re-sale.

To return your item please email us at info@yoojoo.co.uk. Please include your name, order number and the order email address. 

The refund will be issued when the stock is accepted back into our inventory. Your refund will be sent to you via your method of payment.

Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card as the order was processed.

Any damaged orders must be reported to us within 48 hours of receipt with images of the damage/incorrect product and packaging attached.