UK Delivery

Orders will be dispatched within 1-2 working days of receipt, excluding weekends and holidays. 

All deliveries are carried out via Royal Mail using either 1st or 2nd class service. Posting options are offered at checkout.

Standard Royal Mail delivery estimates are currently: 1st class next working day, 2nd class 2-3 working days.

International shipping is not currently available.

Cancellations

Your order may be cancelled at any time prior to dispatch. Simply email us at info@yoojoo.co.uk to request the cancellation.

Returns & Exchanges

In you are not entirely satisfied with your purchase, you can exchange your items for alternative products or receive a refund minus the postage & packaging fee.

Refunds/Exchanges can only be given if the goods are returned within 14 days from receipt of your order and if the goods are unopened and in perfect condition for re-sale.

To return your item please email us at info@yoojoo.co.uk. Please include your name, order number and the order email address. 

The refund will be issued when the stock is accepted back into our inventory. Your refund will be sent to you via your method of payment.

Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card as the order was processed.

Any damaged orders must be reported to us within 48 hours of receipt with images of the damage/incorrect product and packaging attached. 

Terms

We will not be responsible for items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via recorded delivery. Buyers are also responsible for any costs that occur when returning goods.